Abuse and Illegal Content Handling Policy
Each Hyperscale Sales Entity promotes a high level of responsible behavior in connection with the use of its services and respects the rights of others. We require users of Hyperscale services to do the same. To ensure effective enforcement of rights, each Hyperscale Sales Entity has adopted an abuse and illegal content handling policy.
Reporting Abuse
If you believe that Hyperscale services are being used in violation of the Hyperscale Policies or any applicable law, or if your content is being used in a manner that infringes upon your rights, you can submit an abuse or illegal content notification to the relevant Hyperscale Sales Entity. The procedure for submitting notifications is outlined below.
Notification Requirements
- Submit the notification in plain text.
- Use the English language for your notification.
- Send the abuse notification to the correct Hyperscale Sales Entity.
- Include your name, address, telephone number, and email address.
- Reference a static URL where the content is located or the conduct occurred.
- Only include one IP address per notification.
- Provide a description of the content or conduct you are reporting and why it violates your rights or applicable law.
Special Instructions for Specific Violations
Trademark or Copyright Infringement
Provide registration details or a description of the copyrighted work, including a link to the work.
Hacking, DDoS & Malicious Activity
Provide detailed logs, IP addresses, and timestamps of the reported activity.
Prohibited Activities
Hyperscale services must only be used for lawful purposes. Any use that breaches Hyperscale's Policies or applicable laws is prohibited. For more details, refer to the relevant Hyperscale Sales Entity Policies.
Abuse and Illegal Content Process
Upon receiving an abuse notification, the Hyperscale Compliance department uses an automated Abuse Prevention Tool to forward your notice to the relevant customer. The notifier and the Hyperscale customer can track the status of the notification through this tool.
How to Submit a Notification
To submit an abuse or illegal content notification, send an email to the correct Hyperscale Sales Entity using their designated email address for abuse reports.
For: HyperScale USA, Inc. — HyperScale Abuse Desk
Address: HyperScale USA, Inc., 9301 Innovation Dr., Suite 100, Manassas, VA 20110
Email: [email protected]
Need to report abuse? We’re here to help.
Our Compliance team reviews every notification and works to resolve verified abuse as quickly as possible. Please make sure your submission follows the notification requirements above so it can be processed without delay.
Contact the Abuse Desk