Privacy Policy

1. Company Information

2. Information We Collect

Depending on the Services you use, we may collect the following information:

A. Customer and Account Information

• Full name
• Company/organisation name
• Email address
• Mobile/telephone number
• Billing and registered address
• GSTIN and applicable tax information
• Account username and related account information
• Information required for customer verification

B. Billing and Payment Information

• We may collect information relating to invoices, payments, transaction references and billing history.
• Payment card, banking or other sensitive payment information may be processed directly by authorised third-party payment gateways. We generally do not store complete payment-card information on our own systems unless legally permitted and necessary.

C. Technical Information

When you access our website or Services, we may automatically collect information such as:

• IP address
• Browser and device information
• Operating system
• Login records
• Server and network logs
• Access timestamps
• Security and authentication logs
• Usage and performance information
• Cookies and similar technologies

D. Hosting and Service Data

• When you use our hosting, VPS, cloud, dedicated server, backup or related infrastructure, technical data may be processed to provide, maintain, secure and troubleshoot the Services.
• Depending on the Service, this may include server logs, configuration information, network information, resource utilisation information, backup metadata and support-related information.

3. How We Use Information

We may use collected information for the following purposes:

• Creating and managing customer accounts
• Providing and maintaining Services
• Provisioning servers, VPS, cloud and hosting resources
• Processing orders, invoices and payments
• Providing customer and technical support
• Managing backups and restoration requests
• Monitoring system performance and security
• Detecting and preventing fraud, abuse and unauthorised access
• Investigating security incidents
• Communicating service notifications, maintenance notices and support updates
• Complying with applicable legal and regulatory requirements
• Improving our Services, systems and customer experience
• Enforcing our Terms & Conditions and other applicable policies

4. Legal Basis for Processing

We process personal information where reasonably necessary to:

• Perform or administer a contract with you
• Provide requested Services
• Comply with applicable legal obligations
• Protect our systems, customers and network
• Prevent fraud, abuse and security incidents
• Pursue legitimate business purposes where permitted by applicable law
• Obtain consent where consent is required by applicable law

5. Cookies

Our website may use cookies and similar technologies to provide essential functionality, improve website performance, understand usage and maintain security.

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of parts of our website or Services.

6. Sharing and Disclosure of Information

We do not sell or rent customer personal information for money.

We may share information where reasonably necessary with:

• Data-centre and infrastructure providers
• Network and connectivity providers
• Backup and cloud service providers
• Payment gateways and financial service providers
• Software and licensing providers
• Technical and security service providers
• Professional advisers, auditors and consultants
• Government authorities, regulators or law-enforcement agencies where legally required
• Service providers acting on our behalf and subject to appropriate contractual or confidentiality obligations

We may also disclose information where necessary to protect our legal rights, customers, infrastructure, network or Services.

7. Customer Content and Hosted Data

The Customer remains responsible for the legality, accuracy and security of content and data uploaded, stored or processed through the Services.

We generally access customer content only when reasonably necessary to:

• Provide or troubleshoot the Services
• Respond to support requests
• Investigate security or abuse incidents
• Perform backup or restoration activities
• Comply with legal or regulatory requirements
• Protect our infrastructure, employees, customers or third parties

We do not intentionally monitor the content of customer systems for purposes unrelated to providing, securing or legally administering the Services.

8. Data Security

We implement reasonable technical and organisational security measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Security measures may include access controls, authentication mechanisms, network security, monitoring, logging, backup procedures and administrative controls.

However, no internet transmission, server or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining strong passwords, protecting credentials and implementing appropriate security controls on their own systems.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing Services
• Maintaining business and financial records
• Resolving disputes
• Preventing fraud and abuse
• Meeting contractual obligations
• Complying with legal, tax and regulatory requirements

Retention periods may vary depending on the type of information and applicable legal requirements.

After the applicable retention period, information may be deleted, anonymised or securely disposed of, subject to technical and legal requirements.

10. Backup and Recovery

Where backup services are included in a Customer's Service, backup data may be retained according to the applicable backup plan.

Unless otherwise specified in the applicable quotation or Service Order, the standard backup retention/recovery period may be up to 7 days.

Backup availability is subject to the purchased backup service, backup integrity, technical feasibility and applicable Service limitations.

Customers should maintain independent backups of critical information.

11. Data Transfers

Depending on the infrastructure, service providers and technical architecture used to deliver the Services, information may be processed or stored in India or other jurisdictions.

Where personal information is transferred or processed outside India, the Company will take reasonable steps to comply with applicable Indian data-protection requirements and applicable contractual or security obligations.

12. Data Protection and Indian Law

The Company intends to comply with applicable Indian laws relating to privacy, information technology, cybersecurity and protection of personal data, including the Digital Personal Data Protection Act, 2023, to the extent applicable to the Company and the relevant processing activity.

The Customer is responsible for ensuring that any personal data uploaded, stored or processed through the Services is collected and processed lawfully and that the Customer has the necessary rights, permissions and consents.

13. Customer Rights and Requests

Subject to applicable law, customers may contact us regarding requests relating to their personal information, including requests for:

• Access to personal information
• Correction or updating of inaccurate information
• Deletion where legally permissible
• Withdrawal of consent where processing is based on consent
• Information regarding the processing of personal information
• Resolution of privacy-related concerns

Certain information may need to be retained where required by law, for legitimate business purposes or to establish, exercise or defend legal claims.

14. Children's Privacy

Our Services are intended for businesses, organisations and individuals who are legally capable of entering into applicable agreements.

We do not knowingly collect personal information from children in violation of applicable law.

15. Third-Party Websites and Services

Our website or Services may contain links to third-party websites, applications, payment gateways or services.

The Company is not responsible for the privacy practices, security or content of third-party websites or services. Customers should review the privacy policies of such third parties before providing personal information.

16. Marketing Communications

We may send customers service-related communications, including account notices, invoices, maintenance notifications, security alerts and support communications.

Where legally permitted and subject to applicable consent requirements, we may also send information regarding products, offers or services.

Customers may request to opt out of non-essential marketing communications. Service and security-related communications may continue where necessary.

17. Security Incidents and Data Breaches

If the Company becomes aware of a security incident involving personal information and applicable law requires notification, we will take reasonable steps to investigate, contain and address the incident and provide notifications to affected parties or authorities as required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology or applicable laws.

The updated version will be published on our website with an updated "Last Updated" date.

Continued use of our Services after the effective date of an updated Privacy Policy may constitute acceptance of the updated policy to the extent permitted by applicable law.

19. Contact Us

For privacy-related questions, requests or complaints, please contact us using the details below:

Please include sufficient information in your request to allow us to verify your identity and properly respond to your request.